Toyota’s problem revealed

Toyota’s problem revealed 1. Abstract A system can be defined as a collection of interrelated parts that taken together form a whole system such that the collection has some purpose and a change in any parts leads to or result from change in some other part(s). Information system is organized system which comprises input unit, process unit and output unit with a feedback mechanism that receives raw data and converts into a sensible information. Management information system is a system that provides information for the management activities carried out within the organization. This system consists of hardware and software that accept data and store, process, and retrieve information. This information is selected and presented in a form suitable for managerial decision making and for the planning and monitoring of the organizations activities. Essential to the idea of a management information system is the ability to retrieve data and use it for the production of targeted information for different purposes. Much data will be stored as the result of transaction processing operations. It is important that this data is seen as a central resource for the entire management information system and not tied to the application that produced it. In order to achieve the objective of common availability, the data needs to be managed as a central resource. The software that creates this database and handles access to it is called a Database Management System. This ensures the data is controlled, consistent and available to provide information. The database serves as a permanent store for the results of transaction processing, as a temporary store during processing and as a store for the records of the transaction processing and the database is handled by the database management system software. This protects the database from direct contact with the application programs and maintains data consistency. 2. Toyotas Problem Revealed Toyota is all about the customer. Technology does not drive business processes at Toyota but the various systems employed in it like Toyota production system(TPS),Corporate Customer Information System, Just-In-Time System, Customer Relationship Mangement,Enterprise Resource Planning are, few systems to name ,which drive the business processes on Toyota.Psabilla (2006). Major problems faced by Toyota can be broadly classified into Organizational/Technical and Management Problem. 2.1 Organizational/technical problems at Toyota: 2.1.1 Problems with Corporate Customer Information System (CCIS) CCIS is a central repository of up-to-the-minute customer information linked to all transaction systems. CIS is designed around customers, providing information about the products and services they use and their relationships with other customers and the organization. CCIS can reduce the costs associated with redundant systems by functioning as a single, central point of entry for creation, inquiry and retrieval. Because it readily accepts information from a variety of systems, CCIS easily accommodates virtually any financial institutions system environment. In order to build and sustain a competitive edge, service organization need to strive to maintain a superior quality of services in an effort to gain customer loyality, hence improving customer retention rates.(Kadampully,1998) Many organizations find they are surrounded by data that come in variety of forms: records, instructions, design, blueprints, maps, image, sounds, metadata, detailed data, and summarized data, to name just a few. Yet much of it does not truly satisfy their information need. This information may be stored in places ranging from file cabinets to databases and from library shelves to the Internet. Todays organizations have achieved quantity of data and information, but not necessarily quality of either, meaning that the data or information lacks one or more vital characteristics necessary for it to be fit for use. Problems with the quality of data and information are further compounded by the struggle many organizations are experiencing as they try to improve their systems for knowledge management and organizational memory. This is the main area where Toyota had crucial problem. Toyotas database had several million records that had to be checked. Some database had wrong addresses, wrong vehicles, and wrong motors. 2.1.2 Information- and Data quality challenges Toyota relied on its Corporate Customer Information System to provide the information about its customers and other service problems. Data from system identified Lexus owners with troublesome tyres, and Toyota began mailing the owners cheques for $400 or more to replace troublesome tyres. But some of these cheques went to the people who did not even own a Lexus and one was mailed to a Toyotas auditor for a vehicle he no longer owned. These mistakes pointed to a massive data quality problem because the Corporate Customer Information System used customer data stored in 15 databases in different parts of the company. So the company had to bear a huge financial loss. 2.1.3 Root causes of poor data quality in the Corporate Customer Information System Multiple data sources: Multiple sources of the same information can contain different values for information, including values that were accurate at a prior point in time. Subjective judgment in data production: data collected using subjective judgments and technique can lead to biased information being recorder. Bypassing input rules and too strict input rules: bypassing database edit checking without careful examination may produce missing or error nous information when individuals either arbitrarily change a value to pass the edit check or skip entering the field. Input rules that are too strict may further encourage data entry clerks to seek ways to bypass onerous edit checks. Volume of data: Large volume of stored information may make it difficult to access information from multiple system Distributed heterogeneous systems: distributed heterogeneous systems can lead to inconsistent definitions, formats, and values as well as excessive time spent to select and aggregate information from multiple systems Researcher and practioners are continuing to discover and explain the roots causes of poor quality data so that the systems that collect, process, and disseminate data can be improved. One of the best examples of this type of research is an article by strong, lee, and Wang (1997) that identifies ten key problems that often lead to data-quality problems 2.1.4 Cost of poor data and information quality are difficult to quantify The costs associated with poor data and information quality are often difficult to quantify because they involve both tangible and intangible components. Without accurate cost estimates, organizations may not realize the impact that poor data and information quality is having on their bottom line and, therefore, improvement is not a priority. Knight(1992) Redman (2003) estimates that without an active quality program in place, the cost of poor data and information quality for a typical organization is about 20% of the revenue. Although the fear of bad publicity keeps many companies silent about this issues,Knight(1992).thats why,Toyata also suffered a huge financial loss due to decline in its sales revenue. The presence of poor quality data and information can lead to higher costs in several ways. First there is the cost of remedying the mistake caused by the poor quality data or information along with the cost of correcting the data or information problem itself. rectifying the harm caused by poor data and information quality may involve dealing with cleanup effort, loss of lives, valuable equipments or production time, rework, lawsuit or penalties, and costumer appeasements such as offering rebates or issuing apology letters. Redman (1996,1-16) also cities other quality-related expenses such as different department within the same organization maintaining their own stores of redundant information because no one trusts the information in the others data base: managers forming poorer, less-confident decisions that take longer to make; and organizational difficulties in adopting new technologies such as data warehouse or business- re- engineering projects. Beside causing additional expenses, the presence of poor quality data may cause revenue reduction due to dissatisfied customers and partners opting to do business with someone else.Dealing with the effects of poor quality data and information can frustrate employees, lower job satisfaction, and raise levels of organizational mistrust. In a tight labor market, organizations may find that poor quality data and information inhibit their ability to attract and retain skilled employees. All these findings are echoed by Hansen and Wang (1991), who found that data and information quality impact corperate profits by interfering with an organizations ability to deliver customer service, management support, and productivity gains. 2.2 Management Problem at Toyota â€Å"In Toyota, Technology plays a critical role by supporting, enabling and bringing to life on a mass scale the processes derived by adhering to Transaction Processing System(TPS).Over the years, Toyota refined a number of other concepts and production methods that support the two central TPS pillars.They are Just-in-time and Genchi Genbustsu(meaning- Go and see for yourself) . And behind each of those pillars are information systems, supporting and enabling the processes†-Evans,P(2002). Data and information quality represent an important and maturing area in the field of management information system. This pursuit is fraught with the challenges as organizations discover the difficulties surrounding the definition, measurement, analysis and improvement of quality for data and information. For the help in dealing these challenges, organizations can turn to a growing body of research on data and information quality. (Coleridge,S.T 2003). The major management challenges face by the Toyota is as follows: Financial Loss: The Company had a huge financial loss due to error on the customer information system. Company had to pay huge value for the customer service resulting into tangible loss for it. This introduced a financial risk to the company. Ineffective customer service and support: The Company offered monetary compensation to Lexus owners with troublesome tyres but unfortunately, it reached to such group of people who never owned such vehicles. On other side of the coin, the incentive never reached to deserving candidates. This action gave wrong message to the public. Customers were totally dissatisfied with the customer service and support system of the company resulting a problem in the customer retention program of the company. Ineffective decision support system: the poor quality data led to inaccurate information to transaction processing system. This resulted poor reports which are tools for decision making in the Management Information System. This entire problem resulted its effect on the company on its strategic planning area i.e. Executive Information System. Human Resource Problem: Huge number of employee had to recruited throughout various branches distributed in different geographical locations. Laying off these unnecessary workforce was a big problem to the company as they had to handle the distributed information system. 3. Management Initiative to solve the problem 3.1 Installation of Centralized Database: Toyotas management called for a single centralized customer database to solve the problem regarding the data quality. The advantages of a centralized database approach can be summarized in that it leads to a system where data management and control are more effective and the ability to share data is increased. Advantages of database can be summarized as follows: Data redundancy is reduced: In the application led, file based approach; data such as employee name may be unnecessarily duplicated in various files. This is a waste of storage and can be reduced, if not entirely eliminated, in a database system. Data consistency can be maintained: A corollary of the elimination of redundancy is that update inconsistency is reduced. Some inconsistency may result unless care is taken in database design, because some duplication of data is not eliminated. Independence of data and programs is possible: In the file based approach, the application programs are closely interdependent with the file structure. For example, the payroll programs will need to ‘know how the employee file is organized in order to access to records. It makes a great deal of difference whether the file is organized sequentially by employee# or organized with an employee# index. At the level of the record, the order of the fields and the length of each will probably need to be ‘known by the program. It is not possible to change the file organization or change the record structure without changing the program or program that access it. The program is dependent on the data. In a database system, many programs will share the same data. It is not desirable to require each program to be changed when there is a change in the physical form of storage of data.( changes in physical storage can be made for reasons of technical efficiency.) The database management system maintains the same view of the data to the accessing program no matter how the data may be reorganized physically on the disk. A logical view is presented to the user or user programs: following from the last point, it is clear that the view of the data presented to the users or user programs must be independent to the physical storage details it must be logical. Many database management systems allow different logical views of the same data to be presented to different users or programs. This is important as it frees programmers from a need to pay attention to the physical details of storage and allows them to concentrate on the applications to be coded. In the example covered earlier in this chapter, it is much easier for programmers to develop the cost allocation program if it is not necessary to consider the physical details of data retrieval. Program can concentrate on how to do a task, not on how to obtain the data to do Applications development is enhanced because data sharing is possible: The ability to use the database management system to retrieve data across the database in any required form once it has been stored opens up the range of applications for which the existing data can be used. Standards can be enforced: The factor that all access to data occurs via the database management system allows the individual responsible for this , the database administrator (DBA), to ensure that applications standards are followed in the representation of data. Security is more easily implemented: The DBA will control access to the database. The DBA can ensure that authorization code for users are set restricting their access to only parts of the database and for only for the functions (read,write,copy)that are legitimate to their data purposes. Databases allow more effective control over access than the dispersal of responsibility associated with file- based systems. However, a breach of security may lead to a greater risk, as more data is accessible than with a traditional file- based system. (Curtis,G.,Cobham,D.(2002) 3.2 Application of Informaticas Power Mart: Informatica is data integration software. Thousands of companies rely on the informaticas platform to lower the IT costs and gain greater business value from all their information assets both on-premise in traditional IT computing system and in the internet cloud. Two main elements of this software are : Data mining It is a collection of tools and techniques. It is one of the several technologies required to support a customer-centric enterprise. In broader sense, data mining is an attitude that business actions should be based on learning that informed decisions are better than uninformed decisions, and that measuring resulting is beneficial to the business. Data mining is also a process and methodology for applying the tool and techniques for effective relationship with its customers. (Berry, Michael J. A.Linoff, Gordon S. 2004) Data mining helped Toyota to identify the hidden trends in the database. Various software modules present in the data mining were used to realize the dependency of data and its relationship with other entities in the database repository. This helped Toyota to make decision in the real-time. Data Warehousing Data warehousing is a logical repository of an organizations electronically stored data. It fulfills the organizations need for reliable, consodiated,unique and reporting and analysis of its data at different levels within the organization. The practical reality of Toyota is that their data infrastructure was made up by a collection of heterogeneous systems like customer relationship management, Enterprise Resource planning, transaction processing system, decision support system etc, throughout all the branches distributed in different geographical locations. so same information of different entities were repeated all over in the database. Data warehousing tools and module helped to keep these information in more scientific way in the form of data marts. Some of the benefits that a data warehouse provided are as follows: A data warehouse provided a common data model for all data created whatever the datas source may be. So it was easier to report and analyze information Before storing data into the data warehouse, inconsistent data were identified and resolved which made it easy to report and analyze the trend of data. The information in the warehouse can be stored safely for long periods of time. Data warehouses provide retrieval of data without slowing down operational systems because they were separated from operational system. Data warehouses added the value of operational business applications especially CRM. Data warehouses helped decision support system applications to produce trend reports, exception reports, and reports that show actual performance versus goals. 4. Conclusion: By implementing a new information system, Toyota was able to maintain data quality within the database. As we know â€Å"Too much of Information kill information†, the main challenge in every business is not creating and storing the information but the challenge lie on the capability of company to manage it and use it as par need. Efficient management of the database helped Toyota to increased its annual vehicle sales revenue from 750000 to 1.7 million. This is a huge financial benefit to the company from market share viewpoint. Toyota also gained the intangible benefits of ‘first-mover advantage which made them a leader in using a new process or system that were difficult for competitors to follow yielding strategic competitive advantage. This helped them to stay in the business despite of the huge system failure. Other intangible benefits like staff morale, customer satisfaction,reputation,customer-management, value chain management, organizational learning were also o bserved by the management.

Letter to the Provost option

Dear Sir/Madam: I have been studying for [] years in this school and I have always believed that the school supports and upholds students’ rights that gear towards maturity, discipline, fairness and respect.   Five people in your staff have proven my belief wrong. In pursuance of our grievance procedure as indicated in the most recent Undergraduate Bulletin, I am writing this formal complaint against the [name here], supervisor of our Computer Lab, 2 Computer Lab Assistants and 2 Security Personnel. Last [date of incident], I, together, with a classmate was rushing to the Computer Lab to print handouts for a group presentation that shall start in 20 minutes.   Like normal, we went straight into the Computer Lab but were suddenly stopped by a Computer Lab Assistant (a girl), and who asked us to swipe our IDs.   Although there is a note outside of the door that the ID is required, they never required this of me so for the past 2 years that I have come into the lab, I didn’t think it was ever needed and since time is of the essence at this point, I didn’t think I had the time to search through the three bags I had with me for my ID. My classmate was able to find hers and she went in.   I explained the situation to the Computer Lab Girl and requested for me to just sit next to my classmate and instruct her on what to print but the girl said â€Å"No, you should sit in the corner; and you can’t sit next to your classmate.†Ã‚   I find the first statement very inappropriate but we were pressured.   I asked her to reconsider.   Another Computer Lab Assistant (also a girl) then came and started giving me an attitude.   I was forced to defend myself and answered back saying that â€Å"for two years no one ever asked me for an ID and you guys are giving me an attitude.† They didn’t respond anymore so I went in with my classmate and sat beside her as I surf through my things for my ID.   As my classmate started to type, the supervisor is suddenly there asking me what happened.   I am guessing he has already spoken with the 2 Lab Assistants because when I started to explain, he interrupted me 3 times and then he went off and called Security. A Male Security came and told me to â€Å"leave my stuff† as he escorted me outside.   I followed, with my ID, now in my hand, and once outside, [name of supervisor] started narrating the story to the security as if he was there when it happened.   I tried to butt in to explain my side but [name of supervisor] did not let me, nor was the Male Security willing to listen.   After [name of supervisor] was finished, he snatched my ID from my hand and walked away.   I started to protest and tried to explain but no one is simply, listening to my side of the story and that action was taken as a hostile behavior for they called another security. When the Female Security came, she attempted to take control of the situation by screaming at me.   [name of supervisor] was now back and told me that my name and info is in the system and he said, â€Å"You can’t use MY computer lab and library lab for the rest of the year!† He gave my ID back and since I’m already severely humiliated, ultimately late for my presentation, I told him I want to get my stuff.   [name of supervisor] said that’s not possible and that the security will get it for me.   I protested.   That was my stuff with money, gadgets and personal belongings inside and I’m supposed to trust the security guard who had treated me badly to get it for me, I think not.   [name of supervisor] gave in and the security guard escorted me to my things and out of the Computer Lab. Before leaving, I made an attempt to find out what was the [supervisor’s name]’s name and I said I wanted to file a complaint.   The male security guard utterly refused to give me the name and the Woman Security started yelling at me saying that I’m harassing [name of supervisor]. I heard they wrote a report about me and they asked my classmate who was inside the lab for proper identifying details about me. Looking at this situation, I believe: (1)  Ã‚   First and foremost, that the fact that I’m Jewish, I’m white and that I have an accent is one of the reasons why I am treated differently.   No one gave me the opportunity to explain and no one was willing to listen to me.   Even our Grievance Procedure supports two sides of the story.   There should NOT be any discrimination in this school. (2)  Ã‚   Second, that the Computer Lab Assistants are not doing their jobs.   If they were doing their job in the instance that I am complaining of, (i.e. asking us to swipe our ID), they should have consistently done it for 2 years so that people, like me are not misled.   That is technically, neglect of duty, for them, not to add the fact that majority of their time is spent on pretend typing, music playing (ipod), cellphone handling or maybe nail polishing, I don’t know.   I just know this is very unprofessional. (3)  Ã‚   Third, that the Computer Lab Supervisor should follow due process.   He approached me with prejudice and without the respect that I am due.   I do not think interrupting me while I explain, calling off security and relaying a one-sided story and grabbing my ID from my hand is respectful. (4)  Ã‚   Fourth, the Male and Female Security Staff should follow due process as well.   They do not have to be rude or worse, they should not humiliate people more than they already are. Due to the underlying circumstances, I am unable to write a formal complaint directly to the [name of supervisor], the 2 Lab Assistants and the 2 Security Personnel.   If I may reiterate, this is because: (1)  Ã‚  Ã‚   The supervisor has already humiliated me in front of everyone.   I do not think he has a problem of doing it again. (2)  Ã‚  Ã‚     The supervisor has explicitly made it clear to me that he has entered the fact that I am â€Å"banned† from using the library for one year into the system.   Such being the case, if I do swipe my card, I will automatically be kicked out and maybe, since he’s always there, he can throw me out and add to the injury he has committed. (3)  Ã‚  Ã‚   The Computer Lab Assistants never helped me before and I don’t think they will help me now. (4)  Ã‚  Ã‚   This is an issue of discrimination and even if I do follow the grievance procedure, it will fall onto deaf ears.   My only hope is to bring this up to you. Knowing that you are my final resort in this particular matter, I believe I have the right to demand for the following: (1)  Ã‚   Lifting of the computer ban that was imposed because of a SINGLE, UNFAIR, UNJUST and DISCRIMINATORY instance. (2)  Ã‚   Appropriate action, a warning or a reprimand at the very least, against the people who have mistreated me. (3)  Ã‚   Clear and specific guidelines in the use of the Computer Lab to be included in the Undergraduate Bulletin and/or disseminated through the Computer Lab Bulletin.   These guidelines should indicate all the lab rules [not just the minor ones, see sample announcements attached] specially, the PROCESS in facilitating and addressing complaints or situations such as mine; should specify the procedure to follow for people who DO NOT have their IDs yet and the sanctions for non-implementation of computer lab rules.   Both students and personnel should uphold these rules. I hope you understand where I am coming from specially as regards the Computer Lab.   This service is part of the fee I paid for when I studied here and I am gratefully maximizing this fact.   This is extremely important in my pursuance of good education. I hope you help me achieve that goal and help me rebuild the distorted image I have of this school because of my experience.   I wouldn’t want any others to experience the same thing. Thank you for your time and consideration. Read also: â€Å"Co Curricular Activities Letter†

The Lasting Impresion of Reality Tv and Its Lack of Moral

Reality television has been around far longer than many give it credit. Many viewers forget about the very first reality television shows such as Big Brother, Survivor, and non-trashy versions of The Bachelor that displayed things such as alliance, friendship, and character development through the praises of its audience. Although newer shows have been accused of growing â€Å"trashier†; I feel that this change is actually only in response to the demand of its audience. Show popularity drops when the message they portray becomes â€Å"unhip†, or â€Å"uncool†.So in order to keep up ratings shows were forced to show what people wanted to see. As our country has slowly let go of morals and standards, its people have been forced to adapt. Reality television has been forced to diminish all possibilities for ever being labeled as â€Å"moral†. It has taken a direction for the worse and shows today lack little meaning or value. In its most current state, televis ion shows force its younger viewers to grow up faster, making younger and younger kids do adult things.These reality shows exemplify things such as sex, drugs, violence, and self-harm. Television producers these days simply have no problem exposing the youth to this rubbish. In fact, the producers are specifically targeting the youth with their unmoral and controversial shows. They often reward the rebel characters with extra TV time or book them for another reality show, while the moral and respectable characters are made out to be boring and hardly ever get rewarded.America keeps asking what is making each generation less and less moral, but they fail to recognize what kinds of examples are being set. Children have not become more influential, they simply have been influenced by worse things. In the past few years, there has been a major change to reality television that diminishes its moral teaching reputation. From music videos of half naked women to reality shows full of betray al, lies, and more vulgar than most can handle, the state of American television is in trouble.So where can you turn to when you want to avoid these unmoral shows and watch something good for a change? Well there is no clear-cut answer. Sadly, even some of the biggest networks such as CBS and NBC have started targeting the young crowd with shows that are completely inappropriate. The only solution to this problem is to simply search around a bit to find the perfect show for you. Use sites such as TVguide. com and Amazon. com to check out some reviews and customers' opinions on the show before you start getting into it..

Creon Vs Antigone Essay - 911 Words

ANTIGONE’S RESPONSES FOR CREON In this paper I am going to write about Creon versus Antigone. They both have strong character as Gender, Agency and State, laws. . Antigone is a woman who has a strong character that challenges the king Creon law in order to obey her beliefs. On other hand, Creon is effectively manufactured, however a fatigued and wrinkled man enduring the weights of running the show. A viable man, he immovably separates himself from the awful yearnings of Oedipus and his line. As he tells Antigone, his lone intrigue is in political and social request. Antigones female effectively affects the significance of her activities. Creon himself says that the need to overcome her is all the more squeezing since she is a†¦show more content†¦Ismene isnt such a great amount of apprehensive of bad form as she is scared of her own downfall - and she cant stand to bring about the fierceness of men inspired by a paranoid fear of being sentenced to an indistinguishable destiny from whatever is left of h er family. Subsequent to watching her dad and siblings bite the dust, she trusts that the best game plan is to hide and comply. On account of Ismene, it appears inaction is fixing to fear-at any rate until the point that she enthusiastically offers to bite the dust by Antigone, and soon thereafter we understand that she isnt such a great amount of idle as she is uncertain of her place as a lady. Subsequently, while Ismene is a figure described essentially by question, Antigone is one who dives ahead simply on self-conviction and her firm feelings about good and bad. At last, at that point, as a result of these major contrasts in reasoning, they cant bite the dust together, however Ismene needs to. Antigone precludes it - she cant stand to have her sister follow along when Ismene from the beginning is in the camp of the patriarchs, in spite of her eleventh-hour move. Antigone refers to such a concept of unwritten law. The concept probably comes into the light in the fifth century alo ng with increasing awareness of potential conflicts between human law and natural law. These three clashes are firmly related, yet this unrefined arrangement of pairings unravels aShow MoreRelatedEssay on Antigone vs. Creon1355 Words   |  6 PagesIn the Greek play Antigone writer Sophocles illustrates the clash between the story’s main character Antigone and her powerful uncle, Creon. King Creon of Thebes is an ignorant and oppressive ruler. 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